Swisher Electric Cooperative, Inc. has the following job opening:

Job Title: MEMBER SERVICES REPRESENTATIVE (MSR)

Application Deadline: March 7, 2025

The Member Services Representative (MSR) is responsible for providing courteous member services through collection of bills, routing of calls, making service orders, and other member information.  The MSR acts as an ambassador of the Cooperative by demonstrating and communicating a positive image of professionalism.

Essential Duties:

• Monitors members service accounts including customer service emails, web/online contact submissions and request for change of service. Also responds to routine inquiries.
• Answers power quality and outage report telephone calls, obtains pertinent information and route calls to appropriate personnel, as necessary.
• Processes applications for membership by collecting information, performing credit checks, accessing deposits or fees processing service orders, and obtaining required documents.
• Initializes service orders, utilizing the software system for service reconnects, disconnects, transfers, meter exchanges, bill complaints, pole light maintenance.
• Balances general ledger and bank accounts.
• Provides tax exemption forms for applicable members.
• Assists in preparing, reviewing, and distributing letters of credit, high usage notifications, and miscellaneous invoices.
• Handles all aspect of capital credit procedures.
• Properly retains documents in the vault as required and filed accordingly.
• MSR’s will keep our members’ information confidential and not disclose it to unauthorized individuals.
• Answering inquiries and providing information about electric services, rates and billing to members.
• Resolve member complaints when possible, or routes members to appropriate personnel.
• Assist members with account updates, including address changes, payment method updates, and contact preferences.
• Adheres to Cooperative Rules and Regulations and provides information to fulfill member requests.
• Performs additional duties assigned by Management.

Knowledge and Skills:

• High school diploma; three years’ customer service-related experience and/or training; or equivalent combination of education and experience.
• Computer skills must include working knowledge of Microsoft Office products. Ability to learn and use company specific software.

Swisher Electric Cooperative offers competitive compensation and a full benefits package. Salary level will be based on successful candidate’s work experience and educational background.

We have a competitive insurance and compensation package.

Application Process:
To apply, please submit your application to cnolen@swisherec.org by March 7, 2025. The application can be found here.